Last updated: January 2024
Our Commitment to GDPR
lubrirhaps is committed to compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. We take the protection of your personal data seriously and have implemented measures to ensure your rights are respected.
Data Controller
lubrirhaps acts as the data controller for personal information collected through our website and services. This means we determine the purposes and means of processing your personal data.
Contact details for data protection enquiries:
Email: [email protected]
Address: 47 Park Square East, Leeds, LS1 2NP
Your Rights Under GDPR
Under GDPR, you have the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of your request.
Right to Rectification
If any personal data we hold is inaccurate or incomplete, you have the right to request correction. We will update records promptly upon verification of correct information.
Right to Erasure
Also known as the "right to be forgotten," you can request deletion of your personal data in certain circumstances, including when the data is no longer necessary for its original purpose or you withdraw consent.
Right to Restrict Processing
You can request that we limit the processing of your personal data in certain situations, such as when you contest accuracy or object to processing.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
Right to Object
You can object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we demonstrate compelling legitimate grounds.
Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing that significantly affect you. We do not currently use automated decision-making systems.
Lawful Basis for Processing
We process personal data under the following lawful bases:
- Consent: When you actively provide your information through enquiry forms
- Contract: To fulfil our service agreements with you
- Legitimate Interests: For business operations, service improvement, and security
- Legal Obligation: To comply with applicable laws and regulations
Data Processing Activities
We process personal data for:
- Responding to enquiries and providing property services
- Communicating about property recommendations
- Improving our website and services
- Maintaining records for legal and regulatory compliance
Data Security
We implement appropriate technical and organisational measures to protect personal data, including:
- Encrypted data transmission using SSL/TLS
- Secure data storage with access controls
- Regular security assessments
- Staff training on data protection
International Transfers
We do not routinely transfer personal data outside the United Kingdom. If any transfer becomes necessary, we will ensure appropriate safeguards are in place in compliance with GDPR requirements.
Data Breach Notification
In the event of a personal data breach that poses risk to individuals, we will notify the Information Commissioner's Office within 72 hours and affected individuals without undue delay where required.
Exercising Your Rights
To exercise any of your GDPR rights, please contact us using the details above. We will respond to your request within one month. In complex cases, we may extend this period by up to two additional months, with notification.
Complaints
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
Telephone: 0303 123 1113