Last updated: January 2024
Introduction
lubrirhaps is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.
Information We Collect
We collect information that you provide directly to us when using our services:
- Contact information including name, email address, and postal address
- Service preferences and property requirements
- Communication records from enquiries and consultations
- Technical data including IP address, browser type, and device information
How We Use Your Information
The information we collect is used for the following purposes:
- To provide and improve our property services
- To respond to your enquiries and communications
- To send relevant property recommendations based on your requirements
- To analyse website usage and improve user experience
- To comply with legal obligations
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you submit an enquiry form or subscribe to communications
- Contract: To fulfil our service obligations to you
- Legitimate interests: To improve our services and maintain security
- Legal compliance: To meet our regulatory obligations
Data Sharing
We do not sell your personal information to third parties. We may share your data with:
- Property owners or landlords when arranging viewings (with your consent)
- Service providers who assist our operations under strict confidentiality agreements
- Legal authorities when required by law
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfil legal obligations. Enquiry data is typically retained for 24 months after your last interaction, unless you request earlier deletion.
Your Rights
Under data protection legislation, you have the right to:
- Access your personal data
- Rectify inaccurate information
- Request deletion of your data
- Object to processing
- Data portability
- Withdraw consent at any time
Security Measures
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission, secure storage systems, and restricted access protocols.
Contact Us
For privacy-related enquiries or to exercise your rights, please contact us:
Email: [email protected]
Address: 47 Park Square East, Leeds, LS1 2NP
Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated through our website or direct notification where appropriate.